IRDAI designates November 2026 for month-long insurance grievance resolution drive

Key facts

• Insurance Regulatory and Development Authority of India (IRDAI) declared November 2026 as 'Grievance Resolution Month' across the insurance industry to expedite pending policyholder complaints.
• As of March 2026, approximately 2.21 lakh insurance-related cases were pending before Consumer Commissions and Judicial Courts, with 72.49% pending over a year.
• Around 11 lakh cases were pending before the Motor Accidents Claims Tribunal (MACT) as per IRDAI data.
• IRDAI upgraded its Business Analytics Platform (BAP) to integrate health regulatory returns and Unique Identification Number (UIN) generation for new health insurance products.