DARPG's 53rd CPGRAMS Monthly Report Records 2,38,579 Grievances Redressed by Central Ministries/Departments in September 2026

Key facts

• The Department of Administrative Reforms and Public Grievances (DARPG) released the 53rd monthly CPGRAMS report on Central Ministries/Departments performance for September 2026, recording 2,38,579 grievances redressed.
• For the 51st month in a row, monthly disposal crossed 1 lakh cases in the Central Secretariat.
• The Average Grievance Disposal Time in Central Ministries/Departments for 2026 is 13 days.
• The reports are part of the 10-step CPGRAMS reform process adopted by DARPG to improve disposal quality and reduce timelines.
• A total of 92,822 new users registered on CPGRAMS in September 2026, with the highest registrations from Uttar Pradesh at 17%.
• A total of 1,87,362 feedbacks were collected from Call Centre and Online in September 2026, of which 1,11,794 were for Central Ministries/Departments.
• CPGRAMS is integrated with the Common Service Centre (CSC) portal, available at more than 5 lakh CSCs with 2.5 lakh Village Level Entrepreneurs, and 12,996 grievances were registered through CSCs in September 2026.
• The Review Meeting Module, operationalised on 14th September 2025, facilitated 454 Secretary-level review meetings as of 30th September 2026, including 27 in September 2026.
• In September 2026, 2,27,837 PG cases were received on the CPGRAMS portal, 2,38,579 were redressed, and pendency stood at 85,687 cases.
• Key departments receiving grievances in September 2026 included Ministry of Labour and Employment (37,492), Department of Financial Services (Banking Division) (31,968), and Ministry of Railways (Railway Board) (9,914).
• In September 2026, 48,653 appeals were received, 42,116 were disposed, and appeal pendency was 23,230.
• In the Grievance Redressal Assessment and Index (GRAI) for September 2026, Department of Posts, Department of Financial Services (Insurance Division) and Department of Telecommunications topped Group A (500 or more grievances).
• Ministry of Textiles, Ministry of Heavy Industries and Ministry of Tourism topped GRAI Group B (less than 500 grievances) for September 2026.